Personal centered care in long term residences: how to evaluate client satisfaction?

The evaluation of client’s satisfaction allows improving the quality of services as a result of feedback from their clients. The purpose of this study is to develop a scale to assess the client s satisfaction under the scope of personal-centered care model (PCC). A cross-sectional study, based on pe...

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Bibliographic Details
Main Authors: Fernando Augusto Pereira, Cristina Teixeira, Ana Rita Falcão, Vitor Manuel Costa Pereira Rodrigues, Maria Helena Pimentel
Format: Article
Language:English
Published: Asociación Nacional de Psicología Evolutiva y Educativa de la Infancia Adolescencia Mayores y Discapacidad 2019-11-01
Series:INFAD
Subjects:
Online Access:http://www.infad.eu/RevistaINFAD/OJS/index.php/IJODAEP/article/view/1893