Pattern - Oriented for Improving Organization Customer Relationship
Customer Knowledge Management (CKM) provides this opportunity for organizations to be able to diagnose created opportunities in the market and increase their competitive advantage. In this paper we have tried to identify the strengths and weaknesses of after sale service agents for the purpose of ga...
| Main Authors: | , , |
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| Format: | Article |
| Language: | fas |
| Published: |
Iran Strategic Management Society
2017-09-01
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| Series: | مطالعات مدیریت راهبردی |
| Subjects: | |
| Online Access: | https://www.smsjournal.ir/article_88059_4cf3bc804e49cae3569d772b68e84649.pdf |