ANALISIS PENGARUH KUALITAS LAYANAN TERHADAP TINGKAT KEPUASAN NASABAH TABUNGAN SIMPEDES PADA PT BANK RAKYAT INDONESIA (PERSERO), TBK KANTOR CABANG PATTIMURA SEMARANG

ANALISIS PENGARUH KUALITAS LAYANAN TERHADAP TINGKAT KEPUASAN NASABAH TABUNGAN SIMPEDES PADA PT BANK RAKYAT INDONESIA (PERSERO), TBK KANTOR CABANG PATTIMURA SEMARANG

The purpose of research is to analyze the service quality influence to the customer satisfaction of Simpedes savings product in Bank Rakyat Indonesia ltd Pattimura Branches Semarang. This research is quantitative causal applied research. The population in this research is Simpedes savings product in...

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Bibliographic Details
Main Authors: Shelvia Amelinda Nurmaulia, Aris Sunindyo
Format: Article
Language:English
Published: Finance and Banking Program, Accounting Department, Politeknik Negeri Semarang 2019-08-01
Series:Keunis
Subjects:
service quality, tangibles, reliability, responsiveness, assurance, emphaty and customer satisfaction
Online Access:https://jurnal.polines.ac.id/index.php/keunis/article/view/1527

Internet

https://jurnal.polines.ac.id/index.php/keunis/article/view/1527

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