Does job satisfaction mediate the effect of a reward system on organizational citizenship behavior? Evidence from the public sector
Employees with organizational citizenship behavior are characterized by the attitude of people who show employees’ willingness to exceed the minimum targets set by the organization. Thus, employees will work voluntarily even outside their duties and responsibilities. This study aims to investigate t...
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| Format: | Article |
| Language: | English |
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LLC "CPC "Business Perspectives"
2023-04-01
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| Series: | Problems and Perspectives in Management |
| Subjects: | |
| Online Access: | https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/18077/PPM_2023_02_Siregar.pdf |
| _version_ | 1797667838051221504 |
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| author | Zulkifli Musannip Efendi Siregar Ade Parlaungan Nasution Ende Yudi Nur Supriadi Meisa Reresimi |
| author_facet | Zulkifli Musannip Efendi Siregar Ade Parlaungan Nasution Ende Yudi Nur Supriadi Meisa Reresimi |
| author_sort | Zulkifli Musannip Efendi Siregar |
| collection | DOAJ |
| description | Employees with organizational citizenship behavior are characterized by the attitude of people who show employees’ willingness to exceed the minimum targets set by the organization. Thus, employees will work voluntarily even outside their duties and responsibilities. This study aims to investigate the interactions between reward systems and organizational citizenship behavior, considering work satisfaction as a mediating factor. This paper employs a quantitative methodology. Thirty-eight agricultural extension employees from the Agricultural Office in Labuhanbatu Regency, Indonesia, served as the samples. SEM (SmartPLS) approach was utilized to analyze the data. The findings discovered that the reward system has a favorable and considerable impact on job satisfaction. The results also boosted that the increase in employee job satisfaction has a positive and significant effect on increasing organizational citizenship behavior. The relationship between the reward system and organizational citizenship behavior is positive but insignificant. Moreover, the study also demonstrates that job satisfaction significantly and favorably mediates the impact of the reward system on organizational citizenship behavior. Therefore, a reward policy must be implemented to satisfy employees because job satisfaction is crucial in increasing organizational citizenship behavior. |
| first_indexed | 2024-03-11T20:20:21Z |
| format | Article |
| id | doaj.art-5b05c4aff02b4fd9829ad866515f630f |
| institution | Directory Open Access Journal |
| issn | 1727-7051 1810-5467 |
| language | English |
| last_indexed | 2024-03-11T20:20:21Z |
| publishDate | 2023-04-01 |
| publisher | LLC "CPC "Business Perspectives" |
| record_format | Article |
| series | Problems and Perspectives in Management |
| spelling | doaj.art-5b05c4aff02b4fd9829ad866515f630f2023-10-03T07:15:29ZengLLC "CPC "Business Perspectives"Problems and Perspectives in Management1727-70511810-54672023-04-0121222123210.21511/ppm.21(2).2023.2418077Does job satisfaction mediate the effect of a reward system on organizational citizenship behavior? Evidence from the public sectorZulkifli Musannip Efendi Siregar0https://orcid.org/0000-0002-8004-274XAde Parlaungan Nasution1https://orcid.org/0000-0002-3728-7354Ende2Yudi Nur Supriadi3https://orcid.org/0000-0003-4462-7940Meisa Reresimi4Dr., Lecturer, Postgraduate Program, Department of Management, Universitas LabuhanbatuPh.D., Lecturer, Department of Management, Faculty of Economics and Business, Universitas LabuhanbatuM.B.A., Lecturer, Department of Management, Faculty of Economics and Business, Universitas Bina BangsaDr., Lecturer, Department of Management, Faculty of Economics and Business, Universitas Pembangunan Nasional Veteran JakartaDoctoral Student, Postgraduate School, Department of Management, Universitas PakuanEmployees with organizational citizenship behavior are characterized by the attitude of people who show employees’ willingness to exceed the minimum targets set by the organization. Thus, employees will work voluntarily even outside their duties and responsibilities. This study aims to investigate the interactions between reward systems and organizational citizenship behavior, considering work satisfaction as a mediating factor. This paper employs a quantitative methodology. Thirty-eight agricultural extension employees from the Agricultural Office in Labuhanbatu Regency, Indonesia, served as the samples. SEM (SmartPLS) approach was utilized to analyze the data. The findings discovered that the reward system has a favorable and considerable impact on job satisfaction. The results also boosted that the increase in employee job satisfaction has a positive and significant effect on increasing organizational citizenship behavior. The relationship between the reward system and organizational citizenship behavior is positive but insignificant. Moreover, the study also demonstrates that job satisfaction significantly and favorably mediates the impact of the reward system on organizational citizenship behavior. Therefore, a reward policy must be implemented to satisfy employees because job satisfaction is crucial in increasing organizational citizenship behavior.https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/18077/PPM_2023_02_Siregar.pdfjob satisfactionorganizational citizenship behaviorpublic sectorreward system |
| spellingShingle | Zulkifli Musannip Efendi Siregar Ade Parlaungan Nasution Ende Yudi Nur Supriadi Meisa Reresimi Does job satisfaction mediate the effect of a reward system on organizational citizenship behavior? Evidence from the public sector Problems and Perspectives in Management job satisfaction organizational citizenship behavior public sector reward system |
| title | Does job satisfaction mediate the effect of a reward system on organizational citizenship behavior? Evidence from the public sector |
| title_full | Does job satisfaction mediate the effect of a reward system on organizational citizenship behavior? Evidence from the public sector |
| title_fullStr | Does job satisfaction mediate the effect of a reward system on organizational citizenship behavior? Evidence from the public sector |
| title_full_unstemmed | Does job satisfaction mediate the effect of a reward system on organizational citizenship behavior? Evidence from the public sector |
| title_short | Does job satisfaction mediate the effect of a reward system on organizational citizenship behavior? Evidence from the public sector |
| title_sort | does job satisfaction mediate the effect of a reward system on organizational citizenship behavior evidence from the public sector |
| topic | job satisfaction organizational citizenship behavior public sector reward system |
| url | https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/18077/PPM_2023_02_Siregar.pdf |
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