An Analysis of Social Stressors with Clients, Emotional Labor Strategies, and Disengagement: A Diary Study on Social Work
The present seven-day diary study evaluated emotional labor strategies as mediators of the relationship between social stressors and disengagement on a short-term and intra-individual basis. The expectation was that surface acting and deep acting should precede higher disengagement. Before and after...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Stockholm University Press
2022-06-01
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| Series: | Scandinavian Journal of Work and Organizational Psychology |
| Subjects: | |
| Online Access: | https://account.sjwop.com/index.php/su-j-sjwop/article/view/154 |
| _version_ | 1797845403097366528 |
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| author | Andrea Eggli Diana Pereira Achim Elfering |
| author_facet | Andrea Eggli Diana Pereira Achim Elfering |
| author_sort | Andrea Eggli |
| collection | DOAJ |
| description | The present seven-day diary study evaluated emotional labor strategies as mediators of the relationship between social stressors and disengagement on a short-term and intra-individual basis. The expectation was that surface acting and deep acting should precede higher disengagement. Before and after work, 63 social workers completed daily questions on social stressors with clients, emotional labor strategies, and disengagement. Multilevel analyses of up to 236 daily measurements revealed that more intense social stressors with clients predicted more intense surface acting, deep acting, and disengagement after work. Deep acting anteceded higher disengagement. An analysis of the indirect effects presented a significant positive indirect path from social stressors with clients via deep acting to disengagement. These findings bring to light how emotional labor strategies and disengaging work styles, despite being maladaptive long-term, may have a beneficial function for social workers on a day-to-day basis and intra-individual level. |
| first_indexed | 2024-04-09T17:39:31Z |
| format | Article |
| id | doaj.art-5cecda2eff704af4b7a7cfbc0fede23a |
| institution | Directory Open Access Journal |
| issn | 2002-2867 |
| language | English |
| last_indexed | 2024-04-09T17:39:31Z |
| publishDate | 2022-06-01 |
| publisher | Stockholm University Press |
| record_format | Article |
| series | Scandinavian Journal of Work and Organizational Psychology |
| spelling | doaj.art-5cecda2eff704af4b7a7cfbc0fede23a2023-04-17T07:42:12ZengStockholm University PressScandinavian Journal of Work and Organizational Psychology2002-28672022-06-0171101010.16993/sjwop.15497An Analysis of Social Stressors with Clients, Emotional Labor Strategies, and Disengagement: A Diary Study on Social WorkAndrea Eggli0https://orcid.org/0000-0001-8287-7997Diana Pereira1https://orcid.org/0000-0001-7231-5392Achim Elfering2https://orcid.org/0000-0003-4274-0261Bern University of Applied Sciences, Department of Social Work, Hallerstrasse 10, 3012 BernBern University of Applied Sciences, Department of Social WorkUniversity of Bern, Institute of PsychologyThe present seven-day diary study evaluated emotional labor strategies as mediators of the relationship between social stressors and disengagement on a short-term and intra-individual basis. The expectation was that surface acting and deep acting should precede higher disengagement. Before and after work, 63 social workers completed daily questions on social stressors with clients, emotional labor strategies, and disengagement. Multilevel analyses of up to 236 daily measurements revealed that more intense social stressors with clients predicted more intense surface acting, deep acting, and disengagement after work. Deep acting anteceded higher disengagement. An analysis of the indirect effects presented a significant positive indirect path from social stressors with clients via deep acting to disengagement. These findings bring to light how emotional labor strategies and disengaging work styles, despite being maladaptive long-term, may have a beneficial function for social workers on a day-to-day basis and intra-individual level.https://account.sjwop.com/index.php/su-j-sjwop/article/view/154deep actingdisengagementemotional laborsocial worksocial stressors with clientssurface acting |
| spellingShingle | Andrea Eggli Diana Pereira Achim Elfering An Analysis of Social Stressors with Clients, Emotional Labor Strategies, and Disengagement: A Diary Study on Social Work Scandinavian Journal of Work and Organizational Psychology deep acting disengagement emotional labor social work social stressors with clients surface acting |
| title | An Analysis of Social Stressors with Clients, Emotional Labor Strategies, and Disengagement: A Diary Study on Social Work |
| title_full | An Analysis of Social Stressors with Clients, Emotional Labor Strategies, and Disengagement: A Diary Study on Social Work |
| title_fullStr | An Analysis of Social Stressors with Clients, Emotional Labor Strategies, and Disengagement: A Diary Study on Social Work |
| title_full_unstemmed | An Analysis of Social Stressors with Clients, Emotional Labor Strategies, and Disengagement: A Diary Study on Social Work |
| title_short | An Analysis of Social Stressors with Clients, Emotional Labor Strategies, and Disengagement: A Diary Study on Social Work |
| title_sort | analysis of social stressors with clients emotional labor strategies and disengagement a diary study on social work |
| topic | deep acting disengagement emotional labor social work social stressors with clients surface acting |
| url | https://account.sjwop.com/index.php/su-j-sjwop/article/view/154 |
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