Can trust be restored to high-street banking: A 20-year challenge?

This article is based on a dissertation submitted for an MSc in Marketing submitted by the first author and supervised by the second author. It is a viewpoint article that highlights the complexity of the challenge of restoring trust to high-street/retail banking, and explores some of the related is...

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Bibliographic Details
Main Authors: Peter McCormack, Jonathan Deacon
Format: Article
Language:English
Published: Taylor & Francis Group 2017-01-01
Series:Cogent Business & Management
Subjects:
Online Access:http://dx.doi.org/10.1080/23311975.2017.1366284