Russian-speaking tour guide’s language mastery: mastering foreign language for quality service assurance
A professional tour guide is regarded as a front-liner of the tourism and the ambassador of his/her country. Therefore, the performance of a tour guide is very important as a quality assurance of services in order to fulfil the tourists’ satisfaction. This study aims at investigating the mastery lev...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Politeknik Negeri Bali
2018-12-01
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| Series: | Journal of Applied Studies in Language |
| Subjects: | |
| Online Access: | http://ojs.pnb.ac.id/index.php/JASL/article/view/1079 |