Evaluation of Waiting Time and Satisfaction in Outpatients in Imam Hossein Polyclinic of Zanjan Using Patient-Pathway Analysis

Evaluation of Waiting Time and Satisfaction in Outpatients in Imam Hossein Polyclinic of Zanjan Using Patient-Pathway Analysis

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Background: Waiting time is an important factor affecting the satisfaction of outpatients and also one of the indicators for assessing the level of access to health care services as well as service quality. Objectives: The aim of this study was to evaluate the waiting time and satisfaction in outpat...

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Bibliographic Details
Main Authors: Roya Jalili, Mehdi Mohebbi, Saeid Asefzadeh, Mahnaz Mohebbi
Format: Article
Language:English
Published: Zanjan University of Medical Sciences and Health Services 2020-08-01
Series:Preventive Care in Nursing and Midwifery Journal
Subjects:
waiting time
patient-pathway analysis
satisfaction
outpatients
clinic
Online Access:http://zums.ac.ir/nmcjournal/article-1-648-en.html

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