The relationship between motives for using a Chatbot and satisfaction with Chatbot characteristics: An exploratory study
Even though there is a growing number of studies focusing on Chatbots and artificial conversations, research lacks studies analyzing Chatbot characteristics and motives for using this technology. This displays a critical gap in the literature that the present study addresses. This work thus attempts...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
EDP Sciences
2023-01-01
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| Series: | SHS Web of Conferences |
| Subjects: | |
| Online Access: | https://www.shs-conferences.org/articles/shsconf/pdf/2023/09/shsconf_ies2022_01007.pdf |