The Influence of Service Quality and Customer Relationship Management on Customer Loyalty with Satisfaction as an Intervening Variable at Bank Syariah Indonesia KC Southeast Aceh

The Influence of Service Quality and Customer Relationship Management on Customer Loyalty with Satisfaction as an Intervening Variable at Bank Syariah Indonesia KC Southeast Aceh

This study aims to evaluate and analyze the influence of customer satisfaction on loyalty at Bank Syariah Indonesia (BSI) KC Southeast Aceh. This study utilizes a quantitative research methodology. The study covered all branches of Bank Syariah Indonesia (BSI) in Southeast Aceh, totaling roughly 34...

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Bibliographic Details
Main Authors: Novita Riyati Sukma, Sugianto Sugianto, Nurbaiti Nurbaiti
Format: Article
Language:English
Published: Universitas KH Abdul Chalim, Prodi Ekonomi Syariah 2024-04-01
Series:Indonesian Interdisciplinary Journal of Sharia Economics
Subjects:
Service Quality, Customer Relationship Management, Customer Loyalty, Satisfaction
Online Access:https://e-journal.uac.ac.id/index.php/iijse/article/view/4921

Internet

https://e-journal.uac.ac.id/index.php/iijse/article/view/4921

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