Analisis kepuasan nasabah bank terhadap pelayanan mobile banking di masa pandemi Covid-19
<div><p class="1eAbstract-text"><em>This study aimed to analyze the variables of E-Service Quality, Customer Satisfaction, and Positive Word-of-Mouth use of Bank Kalsel mobile during the Covid 19 pandemic. The data analysis method for 97 customers in this study was Parti...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
LPPM Universitas Ibn Khaldun Bogor
2022-06-01
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| Series: | Jurnal Manajemen |
| Subjects: | |
| Online Access: | http://ejournal.uika-bogor.ac.id/index.php/manajemen/article/view/6961 |