A healthcare service quality assessment model using a fuzzy best–worst method with application to hospitals with in-patient services
Hospitals and healthcare centers face many service problems during the pandemic. Problems that may arise in providing high-quality services lead to increased dissatisfaction. The Covid-19 crisis saw an unprecedented rise in the number of visits and hospitalizations in healthcare centers, which led t...
Main Authors: | , , |
---|---|
Format: | Article |
Language: | English |
Published: |
Elsevier
2023-12-01
|
Series: | Healthcare Analytics |
Subjects: | |
Online Access: | http://www.sciencedirect.com/science/article/pii/S2772442523001089 |