Emotional Intelligence and its Application to Real Estate Service Quality: A Knowledge Gap Analysis
The demand for quality of service among practicing firms of real estate to achieving customers’ satisfaction has become the major concern of real estate professional bodies. However, customers’ satisfaction is influenced by their emotional needs in decision making. Therefore, this study develops a c...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Cape Town Libraries
2022-07-01
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| Series: | Journal of African Real Estate Research |
| Subjects: | |
| Online Access: | https://journals.uct.ac.za/index.php/JARER/article/view/1020 |