Exploring logistics service quality in Hai Phong, Vietnam
Paper explores different stakeholder perceptions of logistics service quality in Hai Phong, Vietnam, one of the country's most important port complexes and largest logistics hubs. Semi-structured interviews were conducted with customers, logistics service providers and port operators. Fourteen...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2020-06-01
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| Series: | Asian Journal of Shipping and Logistics |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2092521219300689 |