Development of the Instruments for measuring the quality of E-Banking services in the Republic of Serbia: E-BSrb-QUAL
The most commonly used model to measure the quality of electronic services is the E-Service Quality - E-SQ (E-S-QUAL and E-RecS-QUAL). Acknowledging the results of existing research and the attempts to create a unique model for measuring the quality of e-services, the main goal of this paper is to r...
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| Format: | Article |
| Language: | English |
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Association of Serbian Banks
2022-01-01
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| Series: | Bankarstvo |
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| Online Access: | https://scindeks-clanci.ceon.rs/data/pdf/1451-4354/2022/1451-43542201032Q.pdf |