A Complaints Handling System for the Hospitality Industry.
The hospitality and tourism industry is growing rapidly globally and will be faced with a huge influx of customers. Since this industry is also dependent on word-of-mouth and customer reviews to attract customers, it is important that visiting customers are satisfied with their experiences. On the...
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Format: | Article |
Language: | English |
Published: |
AfricaJournals
2016-02-01
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Series: | African Journal of Hospitality, Tourism and Leisure |
Subjects: | |
Online Access: | http://www.ajhtl.com/uploads/7/1/6/3/7163688/2016_article_29_vol_5_2_.pdf |