An empirical study on the impact of personality traits on call center service performance and turnover intention of call agentss
This study aims at identifying personality traits of call agents which impact the service performance of call centers and their turnover intention. A proposed research model includes seven personality factors: conscientiousness, agreeableness, emotional stability, ext...
| Main Authors: | , , |
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| Format: | Article |
| Language: | Vietnamese |
| Published: |
TẠP CHÍ KHOA HỌC ĐẠI HỌC MỞ THÀNH PHỐ HỒ CHÍ MINH
2020-08-01
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| Series: | Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh |
| Subjects: | |
| Online Access: | https://journalofscience.ou.edu.vn/index.php/econ-vi/article/view/729 |