Modelling of Passenger Satisfaction and Reuse Intention with Monorail Services in Kuala Lumpur, Malaysia: A Hybrid SEM-ANN Approach

Modelling of Passenger Satisfaction and Reuse Intention with Monorail Services in Kuala Lumpur, Malaysia: A Hybrid SEM-ANN Approach

This study employs the fundamental concept of the American Customer Satisfaction Index (ACSI) model to explore the factors influencing passengers’ satisfaction with monorail service in Kuala Lumpur, Malaysia and their reuse intention. The study tests the hypotheses on 417 monorail passengers using a...

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Bibliographic Details
Main Authors: Ahmad Nazrul Hakimi Ibrahim, Muhamad Nazri Borhan, Muhamad Razuhanafi Mat Yazid, Sitti Asmah Hassan, Ahmad Firdhaus Arham, Sharizal Hashim
Format: Article
Language:English
Published: MDPI AG 2023-08-01
Series:Mathematics
Subjects:
railway
monorail
railway transit
urban transit
hybrid method
sustainable transport
Online Access:https://www.mdpi.com/2227-7390/11/15/3361

Internet

https://www.mdpi.com/2227-7390/11/15/3361

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