Decline in Reference Transactions with Few Questions Referred to Librarian when the Reference Desk is Staffed by a Paraprofessional. A Review of: Dinkins, D., & Ryan, S. M. (2010). Measuring referrals: The use of paraprofessionals at the reference desk. The Journal of Academic Librarianship, 36(4), 279-286.
<b>Objective</b> — To determine the type and percentage of questions referred to a librarian by a paraprofessional (i.e., an individual without an MLIS) staffing the reference desk, whether the percentage of referrals would decrease over time, and any consequences from having a paraprofe...
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| Format: | Article |
| Language: | English |
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University of Alberta
2011-03-01
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| Series: | Evidence Based Library and Information Practice |
| Online Access: | http://ejournals.library.ualberta.ca/index.php/EBLIP/article/view/9406/7857 |