Identifying quality gaps in tourism for people with disabilities: Importance-Performance Analysis (IPA)
The aim of the article is to assess the significance (importance) and level of inconvenience of selected attributes of tourist services provided at particular stages of the supply chain in tourism (information, accommodation, transport, organization and intermediation) in relation to people with var...
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| Format: | Article |
| Language: | English |
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Lodz University Press
2023-09-01
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| Series: | Tourism |
| Subjects: | |
| Online Access: | https://czasopisma.uni.lodz.pl/tourism/article/view/18345 |
| _version_ | 1797682257749606400 |
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| author | Teresa Skalska |
| author_facet | Teresa Skalska |
| author_sort | Teresa Skalska |
| collection | DOAJ |
| description | The aim of the article is to assess the significance (importance) and level of inconvenience of selected attributes of tourist services provided at particular stages of the supply chain in tourism (information, accommodation, transport, organization and intermediation) in relation to people with various types and degrees of disability. The survey conducted among the disabled helped to identify quality gaps in the provision of tourism services, taking into account their complementarity and accessibility at every stage of delivery. The method of Importance-Performance Analysis (IPA) and basic measures of descriptive statistics were used to analyze empirical data. The study will help to indicate to what extent the tourist experience of a disabled person and the type of disability affect the assessment of the significance (importance) and inconvenience of selected attributes of tourist services. The results of the research can be used by entrepreneurs to analyze the quality and reliability of services provided by their partners and the behavior and needs of the disabled in tourism. They will also be useful for local and regional authorities responsible for ensuring the competitiveness and inclusiveness of tourism regions. |
| first_indexed | 2024-03-11T23:58:06Z |
| format | Article |
| id | doaj.art-62db46c0f0b44a5c95ce0f7874742318 |
| institution | Directory Open Access Journal |
| issn | 0867-5856 2080-6922 |
| language | English |
| last_indexed | 2024-03-11T23:58:06Z |
| publishDate | 2023-09-01 |
| publisher | Lodz University Press |
| record_format | Article |
| series | Tourism |
| spelling | doaj.art-62db46c0f0b44a5c95ce0f78747423182023-09-18T07:13:16ZengLodz University PressTourism0867-58562080-69222023-09-01331414810.18778/0867-5856.33.1.0418862Identifying quality gaps in tourism for people with disabilities: Importance-Performance Analysis (IPA)Teresa Skalska0https://orcid.org/0000-0001-9465-3958Vistula School of Hospitality (Poland), Faculty of Tourism and RecreationThe aim of the article is to assess the significance (importance) and level of inconvenience of selected attributes of tourist services provided at particular stages of the supply chain in tourism (information, accommodation, transport, organization and intermediation) in relation to people with various types and degrees of disability. The survey conducted among the disabled helped to identify quality gaps in the provision of tourism services, taking into account their complementarity and accessibility at every stage of delivery. The method of Importance-Performance Analysis (IPA) and basic measures of descriptive statistics were used to analyze empirical data. The study will help to indicate to what extent the tourist experience of a disabled person and the type of disability affect the assessment of the significance (importance) and inconvenience of selected attributes of tourist services. The results of the research can be used by entrepreneurs to analyze the quality and reliability of services provided by their partners and the behavior and needs of the disabled in tourism. They will also be useful for local and regional authorities responsible for ensuring the competitiveness and inclusiveness of tourism regions.https://czasopisma.uni.lodz.pl/tourism/article/view/18345tourism of people with disabilitiesimportance-performance analysisquality gaps |
| spellingShingle | Teresa Skalska Identifying quality gaps in tourism for people with disabilities: Importance-Performance Analysis (IPA) Tourism tourism of people with disabilities importance-performance analysis quality gaps |
| title | Identifying quality gaps in tourism for people with disabilities: Importance-Performance Analysis (IPA) |
| title_full | Identifying quality gaps in tourism for people with disabilities: Importance-Performance Analysis (IPA) |
| title_fullStr | Identifying quality gaps in tourism for people with disabilities: Importance-Performance Analysis (IPA) |
| title_full_unstemmed | Identifying quality gaps in tourism for people with disabilities: Importance-Performance Analysis (IPA) |
| title_short | Identifying quality gaps in tourism for people with disabilities: Importance-Performance Analysis (IPA) |
| title_sort | identifying quality gaps in tourism for people with disabilities importance performance analysis ipa |
| topic | tourism of people with disabilities importance-performance analysis quality gaps |
| url | https://czasopisma.uni.lodz.pl/tourism/article/view/18345 |
| work_keys_str_mv | AT teresaskalska identifyingqualitygapsintourismforpeoplewithdisabilitiesimportanceperformanceanalysisipa |