Quality of administrative services in a South African higher education institution. Stakeholder perceptions

Quality of administrative services in a South African higher education institution. Stakeholder perceptions

Student administration in a higher education institution encompasses admissions and registration, accommodation, health services, assessments, and several aspects of a student’s life from the first contact with the institution until graduation. We set out to determine how students felt about these s...

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Bibliographic Details
Main Authors: Nandipha Mfecane, Chux Gervase Iwu, Faeda Mohsam
Format: Article
Language:English
Published: University Babes-Bolyai 2022-07-01
Series:Journal of Research in Higher Education
Subjects:
customer service
customer satisfaction
service quality
higher education
administrative staff
students
Online Access:http://jrehe.reviste.ubbcluj.ro/index.php/2022-1/2022-issue-no-1-vol-vi/nandipha-mfecane-chux-gervase-iwu-faeda-mohsam/nandipha-mfecane-chux-gervase-iwu-faeda-mohsam_art/

Internet

http://jrehe.reviste.ubbcluj.ro/index.php/2022-1/2022-issue-no-1-vol-vi/nandipha-mfecane-chux-gervase-iwu-faeda-mohsam/nandipha-mfecane-chux-gervase-iwu-faeda-mohsam_art/

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