Development of a Customer Churn Model for Banking Industry Based on Hard and Soft Data Fusion
There has been an increase in customer churn over the past few years—customers decide not to continue purchasing products or services from an organization. Customers’ data lie in two categories: soft and hard. The term “hard data” refers to the records gen...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
IEEE
2023-01-01
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| Series: | IEEE Access |
| Subjects: | |
| Online Access: | https://ieeexplore.ieee.org/document/10070749/ |