Service Quality and Electronics in Agile Banking Industry
This paper presents an applied study that is of a descriptive nature in terms of data collection. The study is conducted in two stages: qualitative and quantitative. It aims to provide a model to explain the factors affecting the quality of agile banking services. The target population in the qualit...
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | fas |
| Published: |
Yazd University
2017-05-01
|
| Series: | کاوشهای مدیریت بازرگانی |
| Subjects: | |
| Online Access: | http://bar.yazd.ac.ir/article_983_47f68b1b099c41366e2539928d09dc49.pdf |
| _version_ | 1797814827713822720 |
|---|---|
| author | Mohammad Mahdi Mozaffari |
| author_facet | Mohammad Mahdi Mozaffari |
| author_sort | Mohammad Mahdi Mozaffari |
| collection | DOAJ |
| description | This paper presents an applied study that is of a descriptive nature in terms of data collection. The study is conducted in two stages: qualitative and quantitative. It aims to provide a model to explain the factors affecting the quality of agile banking services. The target population in the qualitative stage consists of academic and banking industry experts. In the quantitative stage, the target population consists of the customers of the National Bank of Iran in the city of Qazvin. In this study, in order to assure the reliability of the measurement instruments, three criteria are used, including factor loadings, Cronbach's alpha and composite reliability. Also, in order to evaluate the relationship between the variables and their impacts on each other, the partial least squares method (PLS) and the smart-pls software are used. The results confirm all the research hypotheses including the effects of behavioral quality of service providers, quality of machine services, quality of electronic services, quality of transactional services and quality of service system on the quality of agile banking services. |
| first_indexed | 2024-03-13T08:13:29Z |
| format | Article |
| id | doaj.art-6421f74756364ef093bd9260a56054b4 |
| institution | Directory Open Access Journal |
| issn | 2645-386X 2645-3878 |
| language | fas |
| last_indexed | 2024-03-13T08:13:29Z |
| publishDate | 2017-05-01 |
| publisher | Yazd University |
| record_format | Article |
| series | کاوشهای مدیریت بازرگانی |
| spelling | doaj.art-6421f74756364ef093bd9260a56054b42023-05-31T20:03:32ZfasYazd Universityکاوشهای مدیریت بازرگانی2645-386X2645-38782017-05-01917819710.29252/bar.9.17.81983Service Quality and Electronics in Agile Banking IndustryMohammad Mahdi Mozaffari0Assistant Professor, Department of Industrial Management, Imam Khomeini International University, Qazvin, IranThis paper presents an applied study that is of a descriptive nature in terms of data collection. The study is conducted in two stages: qualitative and quantitative. It aims to provide a model to explain the factors affecting the quality of agile banking services. The target population in the qualitative stage consists of academic and banking industry experts. In the quantitative stage, the target population consists of the customers of the National Bank of Iran in the city of Qazvin. In this study, in order to assure the reliability of the measurement instruments, three criteria are used, including factor loadings, Cronbach's alpha and composite reliability. Also, in order to evaluate the relationship between the variables and their impacts on each other, the partial least squares method (PLS) and the smart-pls software are used. The results confirm all the research hypotheses including the effects of behavioral quality of service providers, quality of machine services, quality of electronic services, quality of transactional services and quality of service system on the quality of agile banking services.http://bar.yazd.ac.ir/article_983_47f68b1b099c41366e2539928d09dc49.pdfquality of servicesagilitybanking industry |
| spellingShingle | Mohammad Mahdi Mozaffari Service Quality and Electronics in Agile Banking Industry کاوشهای مدیریت بازرگانی quality of services agility banking industry |
| title | Service Quality and Electronics in Agile Banking Industry |
| title_full | Service Quality and Electronics in Agile Banking Industry |
| title_fullStr | Service Quality and Electronics in Agile Banking Industry |
| title_full_unstemmed | Service Quality and Electronics in Agile Banking Industry |
| title_short | Service Quality and Electronics in Agile Banking Industry |
| title_sort | service quality and electronics in agile banking industry |
| topic | quality of services agility banking industry |
| url | http://bar.yazd.ac.ir/article_983_47f68b1b099c41366e2539928d09dc49.pdf |
| work_keys_str_mv | AT mohammadmahdimozaffari servicequalityandelectronicsinagilebankingindustry |