Analisis Penilaian Kualitas Jenis Pelayanan Tebaik dengan Metode Analytic Network Process (ANP) di Kantor Dinas Kependudukan dan Pencatatan Sipil Kota Pematangsiantar
This study aims to determine the best service quality at the Pematangsiantar City Population and Civil Registration Office, which includes services for making Identity Cards (KTP), Family Cards (KK), birth certificates, marriage certificates and receipt making. The method used in this research is th...
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| Format: | Article |
| Language: | Indonesian |
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Puslitbang Sinergis Asa Professional
2021-03-01
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| Series: | BIOS |
| Subjects: | |
| Online Access: | https://bios.sinergis.org/index.php/bios/article/view/21 |
| _version_ | 1828331719726465024 |
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| author | Fajar Rudi Sartomo Samosir Irfan Sudahri Damanik Dedi Suhendro Solikhun Susiani |
| author_facet | Fajar Rudi Sartomo Samosir Irfan Sudahri Damanik Dedi Suhendro Solikhun Susiani |
| author_sort | Fajar Rudi Sartomo Samosir |
| collection | DOAJ |
| description | This study aims to determine the best service quality at the Pematangsiantar City Population and Civil Registration Office, which includes services for making Identity Cards (KTP), Family Cards (KK), birth certificates, marriage certificates and receipt making. The method used in this research is the Analytic Network Process (ANP) method. The data collection technique used is a questionnaire technique that is distributed directly to the people who come to take care of the needs of personal and family data files. The parameters used consist of the facilities provided, employee behavior, services, and provisions. Determining community satisfaction with a service can be seen from the quality of the type of service. The results of this study were obtained in rank-1 with a normal value of 0.49126400, rank-2 family cards with a value of 0.18988000, rank-3 birth certificates with a value of 0.16073800, marriage certificates rank-4 with a value of 0.09707200 and Finally, rank-5 receipt services with a value of 0.06104600 With this research it is hoped that it can help the Pematangsiantar City Population and Civil Registration Service to evaluate the services provided to the community in order to meet community expectations in terms of managing the needs of personal and family data files and knowing the types of best services. |
| first_indexed | 2024-04-13T20:56:16Z |
| format | Article |
| id | doaj.art-652a0210ac6244ed8027ce008c066d0f |
| institution | Directory Open Access Journal |
| issn | 2722-0850 |
| language | Indonesian |
| last_indexed | 2024-04-13T20:56:16Z |
| publishDate | 2021-03-01 |
| publisher | Puslitbang Sinergis Asa Professional |
| record_format | Article |
| series | BIOS |
| spelling | doaj.art-652a0210ac6244ed8027ce008c066d0f2022-12-22T02:30:18ZindPuslitbang Sinergis Asa ProfessionalBIOS2722-08502021-03-0121395010.37148/bios.v2i1.2121Analisis Penilaian Kualitas Jenis Pelayanan Tebaik dengan Metode Analytic Network Process (ANP) di Kantor Dinas Kependudukan dan Pencatatan Sipil Kota PematangsiantarFajar Rudi Sartomo Samosir0Irfan Sudahri Damanik1Dedi Suhendro2Solikhun3Susiani4STIKOM Tunas Bangsa PematangsiantarSTIKOM Tunas Bangsa PematangsiantarSTIKOM Tunas Bangsa PematangsiantarSTIKOM Tunas Bangsa PematangsiantarSTIKOM Tunas Bangsa PematangsiantarThis study aims to determine the best service quality at the Pematangsiantar City Population and Civil Registration Office, which includes services for making Identity Cards (KTP), Family Cards (KK), birth certificates, marriage certificates and receipt making. The method used in this research is the Analytic Network Process (ANP) method. The data collection technique used is a questionnaire technique that is distributed directly to the people who come to take care of the needs of personal and family data files. The parameters used consist of the facilities provided, employee behavior, services, and provisions. Determining community satisfaction with a service can be seen from the quality of the type of service. The results of this study were obtained in rank-1 with a normal value of 0.49126400, rank-2 family cards with a value of 0.18988000, rank-3 birth certificates with a value of 0.16073800, marriage certificates rank-4 with a value of 0.09707200 and Finally, rank-5 receipt services with a value of 0.06104600 With this research it is hoped that it can help the Pematangsiantar City Population and Civil Registration Service to evaluate the services provided to the community in order to meet community expectations in terms of managing the needs of personal and family data files and knowing the types of best services.https://bios.sinergis.org/index.php/bios/article/view/21service type qualityanp methodcommunity satisfactionqualitydisdukcapil |
| spellingShingle | Fajar Rudi Sartomo Samosir Irfan Sudahri Damanik Dedi Suhendro Solikhun Susiani Analisis Penilaian Kualitas Jenis Pelayanan Tebaik dengan Metode Analytic Network Process (ANP) di Kantor Dinas Kependudukan dan Pencatatan Sipil Kota Pematangsiantar BIOS service type quality anp method community satisfaction quality disdukcapil |
| title | Analisis Penilaian Kualitas Jenis Pelayanan Tebaik dengan Metode Analytic Network Process (ANP) di Kantor Dinas Kependudukan dan Pencatatan Sipil Kota Pematangsiantar |
| title_full | Analisis Penilaian Kualitas Jenis Pelayanan Tebaik dengan Metode Analytic Network Process (ANP) di Kantor Dinas Kependudukan dan Pencatatan Sipil Kota Pematangsiantar |
| title_fullStr | Analisis Penilaian Kualitas Jenis Pelayanan Tebaik dengan Metode Analytic Network Process (ANP) di Kantor Dinas Kependudukan dan Pencatatan Sipil Kota Pematangsiantar |
| title_full_unstemmed | Analisis Penilaian Kualitas Jenis Pelayanan Tebaik dengan Metode Analytic Network Process (ANP) di Kantor Dinas Kependudukan dan Pencatatan Sipil Kota Pematangsiantar |
| title_short | Analisis Penilaian Kualitas Jenis Pelayanan Tebaik dengan Metode Analytic Network Process (ANP) di Kantor Dinas Kependudukan dan Pencatatan Sipil Kota Pematangsiantar |
| title_sort | analisis penilaian kualitas jenis pelayanan tebaik dengan metode analytic network process anp di kantor dinas kependudukan dan pencatatan sipil kota pematangsiantar |
| topic | service type quality anp method community satisfaction quality disdukcapil |
| url | https://bios.sinergis.org/index.php/bios/article/view/21 |
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