Natural Language Processing for Virtual Reference Analysis
Objective – Chat transcript analysis can illuminate user needs by identifying common question topics, but traditional hand coding methods for topic analysis are time-consuming and poorly suited to large datasets. The research team explored the viability of automatic and natural language processing...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Alberta
2022-03-01
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| Series: | Evidence Based Library and Information Practice |
| Online Access: | https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/30014 |