Analysis of the Quality of Service and Student Satisfaction at the School of Economics, University of Cartagena, Using a Structural Equation Model

<span>Structural equation models have been widely used to analyze the quality of service in various organizations, demonstrating their adaptability and efficacy in determining the variables that affect customer satisfaction. This article proposes the use of a structural equation model to d...

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Bibliographic Details
Main Authors: Juan Carlos Vergara Schmalbach, Víctor Manuel Quesada Ibargüen
Format: Article
Language:English
Published: Universidad Autónoma de Baja California 2011-05-01
Series:Revista Electrónica de Investigación Educativa
Subjects:
Online Access:http://redie.uabc.mx/redie/article/view/274