Pengaruh Kualitas Jasa Perguruan Tinggi Swasta terhadap Loyalitas Mahasiswa
The study focuses on the effects of service quality on private institutions of tertiary studies toward students’ trust and students’ loyalty. The service quality in education can be measured into soft attribute as well as hard attribute approaches. Using convenience sampling, the sample involved 288...
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| Format: | Article |
| Language: | English |
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Universitas Islam Indonesia
2011-03-01
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| Series: | Jurnal Siasat Bisnis |
| Online Access: | https://jurnal.uii.ac.id/JSB/article/view/2022 |