A Method for Negotiating Various Customer Requirements for Public Service Design

A Method for Negotiating Various Customer Requirements for Public Service Design

A method for public service design, which enables designers to realize high-value added service design by considering plural different customer groups in parallel, is proposed. In General, service designs focus on specific customers. However, because of the diversity of customer requirements, it is...

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Bibliographic Details
Main Authors: Yoshiki Shimomura, Yutaro Nemoto, Fumiya Akasaka, Koji Kimita
Format: Article
Language:English
Published: MDPI AG 2013-12-01
Series:Axioms
Subjects:
public service design
service engineering
customer requirement
customer satisfaction
group-decision-making
Online Access:http://www.mdpi.com/2075-1680/3/1/1

Internet

http://www.mdpi.com/2075-1680/3/1/1

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