PENGARUH KERAMAHAN, KREDIBILITAS DAN CITRA KARYAWAN TERHADAP KEDEKATAN KARYAWAN DAN KEPUASAN NASABAH PRODUK TABUNGAN BANK KONVENSIONAL DI SURABAYA
Banks as financial institutions have delivered superior services to their customers for gaining competitive advantages. The intimacy between bank’s employees and customers has signifi- cant role for creating satisfaction. This research tries to examine the influence of the deter- mination of custome...
| Huvudupphovsmän: | , |
|---|---|
| Materialtyp: | Artikel |
| Språk: | English |
| Publicerad: |
Research Center and Community Services
2013-10-01
|
| Serie: | Journal of Business & Banking |
| Ämnen: | |
| Länkar: | https://journal.perbanas.ac.id/index.php/jbb/article/view/256 |