Service quality (SERVQUAL) model in private higher education institutions: A bibliometric analysis of past, present, and future prospects

Service quality (SERVQUAL) model in private higher education institutions: A bibliometric analysis of past, present, and future prospects

The purpose of this study is to conduct a bibliometric analysis of Service Quality (SERVQUAL) research in private higher education institutions (HEIs). This analysis aims to provide a comprehensive evaluation of SERVQUAL's current state and future potential in private HEIs. This study collected...

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Bibliographic Details
Main Authors: Walton Wider, Foong Ping Tan, Yen Ping Tan, Jiaming Lin, Muhammad Ashraf Fauzi, Ling Shing Wong, Jem Cloyd M. Tanucan, Syed Far Abid Hossain
Format: Article
Language:English
Published: Elsevier 2024-01-01
Series:Social Sciences and Humanities Open
Subjects:
SERVQUAL
Private higher education institutions
Bibliometric analysis
Web of science
Education policy
Online Access:http://www.sciencedirect.com/science/article/pii/S2590291124000020

Internet

http://www.sciencedirect.com/science/article/pii/S2590291124000020

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