Satisfying Customers Using Total Quality Management: The Mediating Role of Control Systems
The premise of this paper is that Total Quality Management (TQM) must be adopted as a way of life for employees and not just as a slogan per se, so that the intended goal of implementing TQM can be fully realised. In order to internalise the philosophy of TQM into each organisational member, control...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
UUM Press
2010-06-01
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| Series: | International Journal of Management Studies |
| Subjects: | |
| Online Access: | https://e-journal.uum.edu.my/index.php/ijms/article/view/9982 |