Identification and Classification of ITIL Implementation Critical Success Factors in Iran
Nowadays, many organizations took Information Technology Infrastructure Library (ITIL) best practices in the field of IT service management to improve their service management related processes. Although, many organizations adopted ITIL, not all ITIL implementations are successful. With this in min...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | fas |
| Published: |
Allameh Tabataba'i University Press
2013-06-01
|
| Series: | مطالعات مدیریت کسب و کار هوشمند |
| Subjects: | |
| Online Access: | https://ims.atu.ac.ir/article_1171_e146f343424e35159f5da215988ae6dd.pdf |