KINERJA PERPUSTAKAAN PDII-LIPI SERPONG BERDASARKAN INDEKS KEPUASAN PENGGUNA, RANKING ASPEK LAYANAN, DAN PERBANDINGAN DENGAN LEMBAGA SEJENIS

KINERJA PERPUSTAKAAN PDII-LIPI SERPONG BERDASARKAN INDEKS KEPUASAN PENGGUNA, RANKING ASPEK LAYANAN, DAN PERBANDINGAN DENGAN LEMBAGA SEJENIS

PDII had a unit in Puspiptek Serpong called UPJ PDII Serpong in charge of providing access to scientific information. To improve its service quality, it was necessary to evaluate user’s perception on provided services and compared it to the other library services in Puspiptek area. Evaluation was do...

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Bibliographic Details
Main Authors: Yaniasih Yaniasih, Tupan Tupan, Ambar Yoganingrum, Rulina Rachmawati
Format: Article
Language:English
Published: Lembaga Ilmu Pengetahuan Indonesia 2016-11-01
Series:Baca: Jurnal Dokumentasi dan Informasi
Subjects:
Library performance
Shannon entropy
User’s satisfaction index
Wilcoxon match pairs test
Online Access:http://jurnalbaca.pdii.lipi.go.id/index.php/baca/article/view/237

Internet

http://jurnalbaca.pdii.lipi.go.id/index.php/baca/article/view/237

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