Phenomenography of Citizen Relationship Management
Citizen relationship management in public administration is rooted in customer relationship management concept in the private sector. This new concept in the public sector can increase citizen participation and involvement in decision-making procedures, can be the voice of citizens, and can enhance...
| Main Authors: | , , |
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| Format: | Article |
| Language: | fas |
| Published: |
Institute for Management & Planning Studies
2019-03-01
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| Series: | فرایند مدیریت و توسعه |
| Subjects: | |
| Online Access: | http://jmdp.ir/article-1-3208-en.pdf |