Phenomenography of Citizen Relationship Management

Phenomenography of Citizen Relationship Management

Citizen relationship management in public administration is rooted in customer relationship management concept in the private sector. This new concept in the public sector can increase citizen participation and involvement in decision-making procedures, can be the voice of citizens, and can enhance...

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Bibliographic Details
Main Authors: Elham Mojarab, Mohammad Lagzian, Saeed Mortazavi
Format: Article
Language:fas
Published: Institute for Management & Planning Studies 2019-03-01
Series:فرایند مدیریت و توسعه
Subjects:
customer relationship management
citizen relationship management
phenomenography
content analysis
governmental managers.
Online Access:http://jmdp.ir/article-1-3208-en.pdf

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