Patient satisfaction analysis on service quality of dental health care based on empathy and responsiveness
Background: Transformation of health care is underway from sellers′ market to consumers′ market, where the satisfaction of the patients′ need is a primary concern while defining the service quality. Hence, commitment to provide a high-quality service and achieving patients′ satisfaction becomes an i...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Wolters Kluwer Medknow Publications
2011-01-01
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| Series: | Dental Research Journal |
| Subjects: | |
| Online Access: | http://www.drjjournal.net/article.asp?issn=1735-3327;year=2011;volume=8;issue=4;spage=172;epage=177;aulast=Dewi |