Comparative Study of the Impact of TQM on the Banks Profitability: A Case Study of Mehr-Egtesad and Saderat Banks in Zanjan Province
Since financial service provider organizations, especially banks work in an environment with indistinct products, quality of their services is the first competitive tool. This research aimed at examining the impact of total quality management on profitability of Mehr-Egtesad Bank and Saderat Bank. F...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Mashhad: Behzad Hassannezhad Kashani
2017-06-01
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| Series: | International Journal of Management, Accounting and Economics |
| Subjects: | |
| Online Access: | https://www.ijmae.com/article_115027_ecf2604bfce4fb13212d5114c09f91ed.pdf |