Comparative Study of the Impact of TQM on the Banks Profitability: A Case Study of Mehr-Egtesad and Saderat Banks in Zanjan Province
Since financial service provider organizations, especially banks work in an environment with indistinct products, quality of their services is the first competitive tool. This research aimed at examining the impact of total quality management on profitability of Mehr-Egtesad Bank and Saderat Bank. F...
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| Format: | Article |
| Language: | English |
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Mashhad: Behzad Hassannezhad Kashani
2017-06-01
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| Series: | International Journal of Management, Accounting and Economics |
| Subjects: | |
| Online Access: | https://www.ijmae.com/article_115027_ecf2604bfce4fb13212d5114c09f91ed.pdf |
| _version_ | 1797690342056656896 |
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| author | Esmaeel Amini Mohammad Dalmanpoor Fatemeh Aghajanloo |
| author_facet | Esmaeel Amini Mohammad Dalmanpoor Fatemeh Aghajanloo |
| author_sort | Esmaeel Amini |
| collection | DOAJ |
| description | Since financial service provider organizations, especially banks work in an environment with indistinct products, quality of their services is the first competitive tool. This research aimed at examining the impact of total quality management on profitability of Mehr-Egtesad Bank and Saderat Bank. For doing so, six hypotheses were tested. The research statistical population consisted of 135 individuals. The research sample size was 100 individuals chosen via Cochran formula (limited population). The data were collected by a standard questionnaire including 27 items with six scales. The questionnaires were distributed among 100 managers and employees of the mentioned banks. The research main variables factors were identified by exploratory factor analysis and then the hypotheses were evaluated by Lisrel software using structural equations modeling. The results showed a positive impact of total quality management in Mehr-Egtesad Bank and Saderat Bank confirmed by previous research results. |
| first_indexed | 2024-03-12T01:58:11Z |
| format | Article |
| id | doaj.art-6aa0f683fc2f4ff3be91b3158a97b92f |
| institution | Directory Open Access Journal |
| issn | 2383-2126 |
| language | English |
| last_indexed | 2024-03-12T01:58:11Z |
| publishDate | 2017-06-01 |
| publisher | Mashhad: Behzad Hassannezhad Kashani |
| record_format | Article |
| series | International Journal of Management, Accounting and Economics |
| spelling | doaj.art-6aa0f683fc2f4ff3be91b3158a97b92f2023-09-07T21:53:42ZengMashhad: Behzad Hassannezhad KashaniInternational Journal of Management, Accounting and Economics2383-21262017-06-0146611628115027Comparative Study of the Impact of TQM on the Banks Profitability: A Case Study of Mehr-Egtesad and Saderat Banks in Zanjan ProvinceEsmaeel Amini0Mohammad Dalmanpoor1Fatemeh Aghajanloo2Faculty of Humanities and Social Sciences, Zanjan Branch, Islamic Azad University, Zanjan, IranDepartment of Management, Faculty of Humanities and Social Sciences, Zanjan Branch, Islamic Azad University, Zanjan, IranFaculty of Humanities and Social Sciences, Zanjan Branch, Islamic Azad University, Zanjan, IranSince financial service provider organizations, especially banks work in an environment with indistinct products, quality of their services is the first competitive tool. This research aimed at examining the impact of total quality management on profitability of Mehr-Egtesad Bank and Saderat Bank. For doing so, six hypotheses were tested. The research statistical population consisted of 135 individuals. The research sample size was 100 individuals chosen via Cochran formula (limited population). The data were collected by a standard questionnaire including 27 items with six scales. The questionnaires were distributed among 100 managers and employees of the mentioned banks. The research main variables factors were identified by exploratory factor analysis and then the hypotheses were evaluated by Lisrel software using structural equations modeling. The results showed a positive impact of total quality management in Mehr-Egtesad Bank and Saderat Bank confirmed by previous research results.https://www.ijmae.com/article_115027_ecf2604bfce4fb13212d5114c09f91ed.pdftotal quality management (tqm)bank profitabilitystructural equations |
| spellingShingle | Esmaeel Amini Mohammad Dalmanpoor Fatemeh Aghajanloo Comparative Study of the Impact of TQM on the Banks Profitability: A Case Study of Mehr-Egtesad and Saderat Banks in Zanjan Province International Journal of Management, Accounting and Economics total quality management (tqm) bank profitability structural equations |
| title | Comparative Study of the Impact of TQM on the Banks Profitability: A Case Study of Mehr-Egtesad and Saderat Banks in Zanjan Province |
| title_full | Comparative Study of the Impact of TQM on the Banks Profitability: A Case Study of Mehr-Egtesad and Saderat Banks in Zanjan Province |
| title_fullStr | Comparative Study of the Impact of TQM on the Banks Profitability: A Case Study of Mehr-Egtesad and Saderat Banks in Zanjan Province |
| title_full_unstemmed | Comparative Study of the Impact of TQM on the Banks Profitability: A Case Study of Mehr-Egtesad and Saderat Banks in Zanjan Province |
| title_short | Comparative Study of the Impact of TQM on the Banks Profitability: A Case Study of Mehr-Egtesad and Saderat Banks in Zanjan Province |
| title_sort | comparative study of the impact of tqm on the banks profitability a case study of mehr egtesad and saderat banks in zanjan province |
| topic | total quality management (tqm) bank profitability structural equations |
| url | https://www.ijmae.com/article_115027_ecf2604bfce4fb13212d5114c09f91ed.pdf |
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