Comparative Study of the Impact of TQM on the Banks Profitability: A Case Study of Mehr-Egtesad and Saderat Banks in Zanjan Province

Comparative Study of the Impact of TQM on the Banks Profitability: A Case Study of Mehr-Egtesad and Saderat Banks in Zanjan Province

Since financial service provider organizations, especially banks work in an environment with indistinct products, quality of their services is the first competitive tool. This research aimed at examining the impact of total quality management on profitability of Mehr-Egtesad Bank and Saderat Bank. F...

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Bibliographic Details
Main Authors: Esmaeel Amini, Mohammad Dalmanpoor, Fatemeh Aghajanloo
Format: Article
Language:English
Published: Mashhad: Behzad Hassannezhad Kashani 2017-06-01
Series:International Journal of Management, Accounting and Economics
Subjects:
total quality management (tqm)
bank profitability
structural equations
Online Access:https://www.ijmae.com/article_115027_ecf2604bfce4fb13212d5114c09f91ed.pdf

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