Membangun Loyalitas Pelanggan “Citilink” Garuda: Tinjauan Manajemen Hubungan Pelanggan
Building a loyal customer community is the aim of transportation business. Citilink as one of national flag carrier manages its customer relation by maintaining communication among customer, corporate, and workforce. Using communication management approach to build a close connection among its custo...
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| Format: | Article |
| Language: | Indonesian |
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Universitas Islam Bandung
2007-12-01
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| Series: | MediaTor |
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| Online Access: | http://ejournal.unisba.ac.id/index.php/mediator/article/view/1255 |