A Conceptual Framework for Enhancing Consumer Satisfaction through Data Protection in the Postal and Telecommunications Sector in Zimbabwe

A Conceptual Framework for Enhancing Consumer Satisfaction through Data Protection in the Postal and Telecommunications Sector in Zimbabwe

The purpose of the study was to develop and test a framework of data protection dimensions that enhance customer satisfaction in the Postal and Telecommunications sector. The specific objectives of the study were to establish the relationships between data protection dimensions (awareness and knowl...

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Bibliographic Details
Main Authors: Gift Kalisto Machengete, Maxwell Sandada, Rumbidzai Panavanhu, Makawonesu Mandipezano, Cryford Mhaka, Lameck Chinodya, George Taruona
Format: Article
Language:English
Published: Danubius University 2023-12-01
Series:Acta Universitatis Danubius: Oeconomica
Subjects:
consumer trust
data subjects
complaints redress
consumer confidence
customer satisfaction
Online Access:https://dj.univ-danubius.ro/index.php/AUDOE/article/view/2559/2721

Internet

https://dj.univ-danubius.ro/index.php/AUDOE/article/view/2559/2721

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