Analysis of the Effect of Service Quality Dimensions, Perceived Value, and Trust on Customers of Delivery Services through E-commerce
The objective of this study was to examine the value of the influence of service quality dimensions, customer perceptions and beliefs on satisfaction in using delivery services. This research was conducted on selected shipping services via e-commerce in Indonesia with a total of 389 respondents. The...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Politeknik APP
2023-05-01
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| Series: | Jurnal Manajemen Industri dan Logistik |
| Subjects: | |
| Online Access: | https://jurnal.poltekapp.ac.id/index.php/JMIL/article/view/1063 |