Analysis of the Effect of Service Quality Dimensions, Perceived Value, and Trust on Customers of Delivery Services through E-commerce

Analysis of the Effect of Service Quality Dimensions, Perceived Value, and Trust on Customers of Delivery Services through E-commerce

The objective of this study was to examine the value of the influence of service quality dimensions, customer perceptions and beliefs on satisfaction in using delivery services. This research was conducted on selected shipping services via e-commerce in Indonesia with a total of 389 respondents. The...

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Bibliographic Details
Main Authors: muhammad wahyu ariyanto, Rifelly Dewi Astuti
Format: Article
Language:English
Published: Politeknik APP 2023-05-01
Series:Jurnal Manajemen Industri dan Logistik
Subjects:
service quality
perceived value
trust
customer satisfaction
delivery service
e-commerce
Online Access:https://jurnal.poltekapp.ac.id/index.php/JMIL/article/view/1063

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