SERVQUAL as a Socio-Technical Approach to Measuring e-Government Service Quality and Guiding e-Governance Strategies
e-Government services and e-governance have been embraced in many African countries. Nonetheless, measuring the value of e-government remains a challenge. Key to a successful evaluation of progress towards e-governance is the contextual approach, in which ICT is embedded as part of a holistic solut...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
LINK Centre, School of Literature Language and Media (SLLM)
2012-12-01
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| Series: | The African Journal of Information and Communication |
| Subjects: | |
| Online Access: | https://ajic.wits.ac.za/article/view/13693 |