Total quality management as a profitability factor in the hotel industry
This paper focuses on assessing the impact of TQM implementation on the financial performance of hotels. According to the previous studies from Spain, Singapore, Malaysia, and the USA, an empirical investigation was conducted in Serbia during the first quarter of 2013. The findings revealed that the...
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| Format: | Article |
| Language: | English |
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Economics institute, Belgrade
2014-01-01
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| Series: | Industrija |
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| Online Access: | http://scindeks-clanci.ceon.rs/data/pdf/0350-0373/2014/0350-03731403115M.pdf |