Total quality management as a profitability factor in the hotel industry
This paper focuses on assessing the impact of TQM implementation on the financial performance of hotels. According to the previous studies from Spain, Singapore, Malaysia, and the USA, an empirical investigation was conducted in Serbia during the first quarter of 2013. The findings revealed that the...
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| Format: | Article |
| Language: | English |
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Economics institute, Belgrade
2014-01-01
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| Series: | Industrija |
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| Online Access: | http://scindeks-clanci.ceon.rs/data/pdf/0350-0373/2014/0350-03731403115M.pdf |
| _version_ | 1818278293505310720 |
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| author | Milovanović Vesna |
| author_facet | Milovanović Vesna |
| author_sort | Milovanović Vesna |
| collection | DOAJ |
| description | This paper focuses on assessing the impact of TQM implementation on the financial performance of hotels. According to the previous studies from Spain, Singapore, Malaysia, and the USA, an empirical investigation was conducted in Serbia during the first quarter of 2013. The findings revealed that the hotels practiced TQM at a relatively high level, especially customer orientation and teamwork. However, the analysis did not yield clear evidence that a higher level of TQM implementation impacted positively on the financial performances of hotels. The present research complements the existing literature on total quality management, and is the first attempt in Serbia to measure the financial consequences of TQM implementation. It aimed to raise the awareness among hoteliers regarding the importance of quality, and to support further analysis on the effects of TQM, especially in developing countries, which generally lack research of this kind, particularly in the hotel industry. |
| first_indexed | 2024-12-12T23:15:08Z |
| format | Article |
| id | doaj.art-6cdd19e7cb0949e69bc31d5346e37c17 |
| institution | Directory Open Access Journal |
| issn | 0350-0373 2334-8526 |
| language | English |
| last_indexed | 2024-12-12T23:15:08Z |
| publishDate | 2014-01-01 |
| publisher | Economics institute, Belgrade |
| record_format | Article |
| series | Industrija |
| spelling | doaj.art-6cdd19e7cb0949e69bc31d5346e37c172022-12-22T00:08:29ZengEconomics institute, BelgradeIndustrija0350-03732334-85262014-01-0142311512710.5937/industrija42-59050350-03731403115MTotal quality management as a profitability factor in the hotel industryMilovanović Vesna0University of Kragujevac, Faculty of Hotel Management and Tourism in Vrnjačka BanjaThis paper focuses on assessing the impact of TQM implementation on the financial performance of hotels. According to the previous studies from Spain, Singapore, Malaysia, and the USA, an empirical investigation was conducted in Serbia during the first quarter of 2013. The findings revealed that the hotels practiced TQM at a relatively high level, especially customer orientation and teamwork. However, the analysis did not yield clear evidence that a higher level of TQM implementation impacted positively on the financial performances of hotels. The present research complements the existing literature on total quality management, and is the first attempt in Serbia to measure the financial consequences of TQM implementation. It aimed to raise the awareness among hoteliers regarding the importance of quality, and to support further analysis on the effects of TQM, especially in developing countries, which generally lack research of this kind, particularly in the hotel industry.http://scindeks-clanci.ceon.rs/data/pdf/0350-0373/2014/0350-03731403115M.pdfTotal quality managementhotel industryfinancial performanceprofitability |
| spellingShingle | Milovanović Vesna Total quality management as a profitability factor in the hotel industry Industrija Total quality management hotel industry financial performance profitability |
| title | Total quality management as a profitability factor in the hotel industry |
| title_full | Total quality management as a profitability factor in the hotel industry |
| title_fullStr | Total quality management as a profitability factor in the hotel industry |
| title_full_unstemmed | Total quality management as a profitability factor in the hotel industry |
| title_short | Total quality management as a profitability factor in the hotel industry |
| title_sort | total quality management as a profitability factor in the hotel industry |
| topic | Total quality management hotel industry financial performance profitability |
| url | http://scindeks-clanci.ceon.rs/data/pdf/0350-0373/2014/0350-03731403115M.pdf |
| work_keys_str_mv | AT milovanovicvesna totalqualitymanagementasaprofitabilityfactorinthehotelindustry |