Effects of information technology and customer satisfaction in air transport
Information Technology is vital in all organizations especially in the air transport. This paper reviews how information technology (IT) impacts organizations in the aspect of customer service. The authors are interested in the implication of online service of 5 different airlines towards passengers...
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| Format: | Article |
| Language: | English |
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EDP Sciences
2023-01-01
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| Series: | E3S Web of Conferences |
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| Online Access: | https://www.e3s-conferences.org/articles/e3sconf/pdf/2023/26/e3sconf_uesf2023_05019.pdf |