A comparison of chatbot platforms with the state-of-the-art sentence BERT for answering online student FAQs
Online learning enables academic institutions to accommodate increased student numbers at scale. With this scale comes high demands on support staff for help in dealing with general questions relating to qualifications and registration. Chatbots that implement Frequently Asked Questions (FAQs) can b...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2023-03-01
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| Series: | Results in Engineering |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2590123022005266 |