Working at the interface: call-centre labour in a global economy
Introducing this volume, this paper describes the contradictory nature of many aspects of call-centre work, drawing on the results of the EC-funded STILE project to demonstrate the difficulties of classifying call-centre workers. The lack of a clear objective ‘place’ in the technical division of lab...
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| Format: | Article |
| Language: | English |
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Pluto Journals
2009-06-01
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| Series: | Work Organisation, Labour and Globalisation |
| Online Access: | https://www.scienceopen.com/hosted-document?doi=10.13169/workorgalaboglob.3.1.0001 |