A Framework for Process Reengineering in Higher Education: A case study of distance learning exam scheduling and distribution
In this paper, we propose a conceptual and operational framework for process reengineering (PR) in higher education (HE) institutions. Using a case study aimed at streamlining exam scheduling and distribution in a distance learning (DL) unit, we outline a sequential and non-linear four-step framewor...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Athabasca University Press
2008-10-01
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| Series: | International Review of Research in Open and Distributed Learning |
| Subjects: | |
| Online Access: | http://www.irrodl.org/index.php/irrodl/article/view/535 |